Refund & Return Policy

30-Day Return Window

We want you to love what you wear. If you are not completely satisfied with your purchase, Horizon Tech Solution ("we", "us", "our") accepts returns of unworn, unwashed merchandise within 30 calendar days of the delivery date shown on your shipping confirmation. Items must be returned in their original condition with all tags attached and in the original packaging where possible.

Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Garments showing signs of wear, odor, staining, or alteration will not be accepted. For hygiene reasons, undergarments and swimwear are final sale unless the item received was defective or materially different from what was ordered.

How to Start a Return

To initiate a return or exchange, visit the "My Orders" section of your account and select the order containing the item(s) you wish to return, or contact our Customer Care team at support@horizontechsolution.store with your order number. We will issue a prepaid return shipping label for domestic orders within the United States. International customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refund Processing Times

Once your return is received and inspected at our fulfillment center, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days. Please note that your bank or credit card issuer may require additional time to post the refund to your account.

Exchanges

If you need a different size or color, the fastest way to guarantee availability is to place a new order for the desired item and return the original for a refund once received. Store credit exchanges are also available upon request through Customer Care.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a free replacement or full refund, including any original shipping charges, at no cost to you.

Sale Items and Final Sale

Merchandise marked "Final Sale" cannot be returned or exchanged. Discounted items purchased using a promotional code remain eligible for standard return under this policy unless explicitly marked otherwise at checkout.

Contact Us

Questions about your return? Reach our Customer Care team at support@horizontechsolution.store or +1 360 545-3037, Monday–Friday, 9am–6pm ET.