Shipping & Delivery Policy | Horizon Tech Solution

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation is received. Orders placed after 2:00 PM ET will begin processing the following business day. You will receive an email notification with tracking information as soon as your order ships.

Domestic Shipping Rates & Estimates

We offer flat-rate shipping across the continental United States. Standard shipping is calculated at checkout and typically arrives within 5–7 business days from the ship date. Orders over $75.00 (after discounts, before tax) qualify for free standard shipping automatically at checkout. Expedited (2–3 business day) shipping options are available for an additional fee where offered.

International Shipping

We currently ship to Canada, the United Kingdom, the European Union, and Australia. International orders typically arrive within 10–20 business days depending on destination and customs processing. Please note that international customers are responsible for any customs duties, import taxes, or brokerage fees levied by the destination country; these are not included in the item price or shipping cost.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. You can also view live tracking status at any time by visiting the "Track Order" page and entering your order number and the email address used at checkout, or from within your account's Order History.

Shipping Carriers

We partner with USPS, UPS, and FedEx depending on package weight, destination, and service level selected. Signature confirmation may be required for orders over $250.00.

Undeliverable or Lost Packages

If your package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment; additional shipping charges may apply. If tracking shows your package as delivered but you have not received it, please contact Customer Care within 7 days so we can open an investigation with the carrier.

Address Accuracy

Please double-check your shipping address before completing checkout. Horizon Tech Solution is not responsible for orders shipped to an incorrectly entered address, but we are happy to assist in resolving delivery issues wherever possible.